At Betony Hike, we aim to provide high-quality travel products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

  • Returns are accepted only for items that are damaged, defective, or incorrect at the time of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

2. Return Request Timeframe

  • Customers must initiate a return within 48 hours of receiving the product.

  • To request a return, please email us at [email protected] with:

    • Order ID

    • Reason for return

    • Photos of the product (if damaged or incorrect)

3. Return Process

  • Once your return request is reviewed and approved, we will arrange a pickup or request that you ship the item back, depending on your location.

  • Please ensure the item is securely packaged to avoid damage during return transit.

4. Refund Policy

  • Refunds are processed only after the returned item is received and inspected.

  • Refund processing time: 5–7 business days from the date we receive the returned product.
    Refund will be in cash.

5. Non-Returnable Items

  • Products damaged due to misuse or not in original condition.

  • Items returned after the 48-hour return window.

  • Customized or special-order items.

6. Contact Us

For any return or refund inquiries, contact us at:

Email: [email protected]